Specific Responsibilities and Objectives

• Ensure smooth running of the transport office so that it is efficient
• Liaising with inbound and outbound drivers, internal and external customers, workshop and warehouse.
• Ensure that accurate and up to date information and communications are passed to the driver to enable a safe and cost effective service.
• Live de-brief drivers on return routes, capturing relevant data including standard trip sheets, returns, equipment and discrepancies – escalate where necessary.
• Ensuring all Critical Control Points which are required on paperwork are completed and checked as part of the Food Safety culture on site.
• Promoting a positive Health & Safety culture through your individual actions.
• Taking calls and communicating issues in a professional and timely manner
• Operate relevant MHE (if applicable / permitted and authorised) safely and in accordance with the correct procedures
• Report any accidents as soon as possible and in compliance with Buffaload Logistics’ accident reporting procedure
• Provide support in the Yard as required by Operations only using equipment that you are trained and authorised to use
• Adhere to all company policies and procedures, including the Uniform Guidelines and Health and Safety Policy
• Carry out other relevant reasonable management requests as required by your Line Manager
• Understanding of WTD, Tachograph legislation and EU legislation;
• Management of the driver rotas, allocation of fleet
• Management of customer portals

Core requirements

• Excellent communication and customer service skills; towards colleagues and customers
• Prioritisation and organisation skills
• Must be fluent in English due to the nature of the role; being in constant communication with Planning teams, Operations teams and customers both in person and on the phone.
• Attention to detail and problem solving
• Drive company engagement agenda
• Driving continuous improvement